Privacy Policy

Effective May 18, 2018

International Online Web Fest (“IOWF”, “we”, or “us”) recognizes the importance of privacy. We want you to feel confident using our services, and this privacy policy (“Policy”) is to help you understand and describe how we collect, use, and disclose information that we obtain about users of our websites, services, software or other Downloadable Tools (all of which we refer to as the “Platform”). This Policy describes the following:

  • What information we collect and how it is collected;

  • How we use the information;

  • With whom we may share information;

  • Legal basis for processing the information;

  • Your rights and choices;

  • Security and storage of the information;

  • Third party websites;

  • Changes to the Policy and Contact Information.

INTRODUCTION

Bigtower Pictures, is a limited company, which incorporates International Online Web Fest, UK Offline Web Fest and ACE Web Fest.

Bigtower Pictures is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with GDPR Act 2018).

We will be clear when we collect your data and will not do anything you wouldn’t reasonably expect. 

Developing a better understanding of our customers and supporters through their personal data allows us make better decisions about programming, fundraise more efficiently and, ultimately, helps us to achieve our mission of being at the forefront of developing a vibrant and successful film and moving image industry and culture across England and UK.

Bigtower Pictures manages the following websites:

www.bigtowerpictures.co.uk

www.internationalonlinewebfest.com

Bigtower Pictures manages the following social media channels:

 

Facebook

https://www.facebook.com/InternationalOnlineWebFest

https://www.facebook.com/ILoveWebSeries

https://www.facebook.com/UKOfflineWebFest

https://www.facebook.com/BigtowerPictures

Twitter

https://twitter.com/BigtowerPicture

https://twitter.com/ILoveWebSeries

https://twitter.com/AceWebFest

Instagram

https://www.instagram.com/bigtowerpictures

https://www.instagram.com/internationalonlinewebfest

https://www.instagram.com/acewebfest

Youtube

https://www.youtube.com/channel/UCYMoMOW6xD4wZoWBIO9bHFA

DATA CONTROLLER 

Bigtower Pictures Data Controller is Chief Operating Officer, Nicola Torregrossa.

Contact: security@bigtowerpictures.co.uk

INFORMATION WE COLLECT

Ticketing system

You may give us your information in order to book tickets, sign up to a newsletter, make a donation or communicate with us.  When you book tickets via the site, we need to collect information about you to process the transaction and fulfill your order.  This information may include, but is not limited to, details such as your name, your address, your email address and your credit card details. We use the information to process any transactions you undertake with us and for internal administration and analysis.

Cookies

​Depending on how you’re accessing our products and subject to your opt-out preferences, we may use “cookies” (a small text file sent by your computer each time you visit our website, unique to your IOWF account or your browser) or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them). For example, we may use cookies to keep you logged in to IOWF. Some of the cookies we use are associated with your IOWF account (including personal information about you, such as the email address you gave us), and other cookies are not. They make it possible for us to provide our online ticketing service and track visitor statistics, such as returning visitors, and allow you to stay logged in to our websites.

Cookies use information about your browsing in order to make advertising more relevant to you and your booking interests.

These Cookies are used to deliver adverts more relevant to you and your booking interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our digital advertising campaigns. They are placed by third party advertising networks on our behalf and with Bigtower Pictures’ permission. They remember that you have visited our website and this is shared with other organizations such as media owners.

For more information on cookies, please visit these pages on Google and cookie central. Please note that we are not responsible for information available on these websites.

To help us make emails more useful and interesting, we often receive a confirmation when you open email from IOWF if your computer supports such capabilities. You can opt out of receiving emails from us. Please see the Your Rights and Choices section below.

Analytics

Cookies set by one of our websites to enable Bigtower Pictures to analyze the website using Google Analytics.

On some of our sites we may also use the Advertising Features of Google Analytics to find out more about the demographics and interests of our visitors.

When you visit a website and see an advertisement a cookie is placed on your computer or device by, for example DoubleClick (Google’s Internet ad serving business) and then if you visit another site that has ads served by DoubleClick, the same cookie can be read and modified by DoubleClick.

By tracking what kind of sites you visit and how you interact with ads for different products and services, Google aims to build up a picture of who you are; your age, gender and interests. Using the Advertising Features of Google Analytics means we receive reports that tell us who Google thinks is visiting our site by age, gender and interests.

This information is anonymous and no Personally Identifiable Information is gathered from users.

We use this information to report to our any possible funders and internally for us to better understand how visitors use our websites.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Instagram, Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.

THIRD PARTIES

We work with a number of third parties to enable us to sell tickets, memberships and passes, to fundraise, and to analyse our sales and audiences. These include:

  • FilmFreeway – they require and store your information, and mailing preferences, to allow us to issue tickets, memberships and passes to customers

  • ShortFundly - they require and store your information, and mailing preferences, to allow us to issue tickets, memberships and passes to customers

  • PayPal – a third party payment method

  • Smartlook - a Service to provide various modules including, but not limited to, recording (user replay), heatmaps, event tracking or funnels.

WHAT WILL WE DO WITH YOUR INFORMATION? 

  • Provide you with tickets, products or information you bought/asked for.

  • Administer your ticket sale or donation, including processing gift aid.

  • Keep a record of your relationship with us.

  • Ensure we know how you prefer to be contacted.

  • Understand how we can improve our services, products or information.

  • To tell you about changes in our services or new services, events and offers we think you’ll find of interest.

  • As a charity we’d like to send you occasional updates on our charitable work and we may invite you to support some of our projects.

  • To analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.

  • Signing you up to mailing lists that you’ve opted in to.

  • Provide information about partnerships with, and events at, other venues/organizations.

Information Collected Automatically

Like many websites, we and our service providers use cookies, web beacons and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device subject to your opt-out preferences (see Your Rights and Choices section below). Using these technologies helps us customize your experience with our Services, improve your experience, and tailor marketing messages. Here are some of the types of information we collect:

  • Log & Device data. When you use IOWF, our servers automatically record information (“log data”), including information that your browser sends whenever you visit our Website. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.

WITH WHOM WE MAY SHARE YOUR INFORMATION

We do not share your personal information with others except as indicated within this Policy or when we inform you and give you an opportunity to opt out of having your personal information shared.

We will share information we collect about you, including personal information, in the following ways:

  • With third party service providers, agents, or contractors. We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with providing services to you. For example, we may engage Service Providers to process credit card transactions or other payment methods. Or, we may engage Service Providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyze and enhance data (including data about users' interactions with our service). These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the information we request may be collected by third party providers on our behalf. We require our Service Providers to agree to take reasonable steps to keep the personal information that we provide to them secure. We do not authorize them to use or disclose your personal information except in connection with providing their services.

  • Affiliates. We may disclose your information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Policy.

  • To comply with legal process or to protect IOWF and our users and members. We may share your data: if we believe that disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce applicable terms of use or this Policy, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or IOWF; to detect, prevent, or otherwise address, security, or technical issues or illegal or suspected illegal activities (including fraud); or as evidence in litigation in which we are involved, as part of a judicial or regulatory proceeding.

  • Business Transfers. We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy. In such transactions, customer information is typically one of the business assets that is transferred or acquired by a third party. If we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, in the unlikely event of a bankruptcy proceeding, or as part of any other similar business transfer, you acknowledge that such transfers may occur.

  • Aggregate or De-identified Information. We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, compliance, or other purposes.

KEEPING YOUR INFORMATION SAFE

We take every precaution to protect your information. To this end, all personally identifiable information stored by us is kept on a server in a secure environment. Only employees and approved data processors we may appoint from time to time and who need the information to perform a specific job are granted access to personally identifiable information.

Regular security reviews are held by us to ensure that the site remains safe and secure for your protection.

REQUESTING THE INFORMATION WE HOLD

If you want to see what information we hold, withdraw consent, object to processing, request rectification/erasure, data portability or submit a Subject Access Request, please contact Bigtower Pictures’s Data Controller, Nicola Torregrossa, on nick@bigtowerpictures.com

If we do hold information about you we will:

  • give you a description of it;

  • tell you why we are holding it;

  • tell you who it could be disclosed to; and

  • let you have a copy of the information in an intelligible form.

TO LODGE A COMPLAINT

We aim to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this seriously.

If you want to make a complaint about the way we have processed your personal information, you can contact the ICO: http://www.ico.org.uk/concerns

Legal Basis for Processing Your Information

We rely on the following legal grounds to process your personal information:

  • Consent. We may use your personal information as described in this Policy subject to your consent. To withdraw your consent, please contact us at internationalonlinewebfest@gmail.com. You may also refrain from providing, or withdraw, your consent for cookies. Please see Your Rights and Choices below for more information on opt-outs.

  • Performance of a contract. We may need to collect and use your personal information of IOWF Members and IOWF Users, as applicable, to perform our contractual obligations.

  • Legitimate Interests. We may use your personal information for our legitimate interests to provide our Platform and services and to improve our services and the content on our Platform. We process information on behalf of our customers who have legitimate interests in operating their businesses. We may use technical information as described in this Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.

Your Rights and Choices
  • Account. In order to keep your personal information accurate and complete, you can log in to review and update your account information, including contact and billing information, via your account settings page. You may also contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such personal information. We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you Services, contact us at internationalonlinewebfest@gmail.com or the address set forth at the end of this Policy. Subject to applicable law, we will retain and use your account information only as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

  • E-mail. As described above, if you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to send to you service-related emails which are not available for opt-out. If you do not wish to receive any service-related emails from us, you have the option to deactivate your account.

  • Cookies. You may also refrain from providing, or withdraw, your consent for cookies. Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.

  • Third Party Analytics Services. Some of the services used provide the ability to opt-out. You may opt-out of Google Analytics’ services using Opt-Out Features on their respective websites.

    The Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool: tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: www.google.com/policies/privacy. The Smartlook service is provided by Smartsupp.com, s.r.o. You can opt-out from Smartlook service from using your information by visiting this page: https://www.smartlook.com/opt-out. For more information on the privacy practices of Smartlook, please visit the Smartlook Privacy Policy web page: https://www.smartlook.com/help/privacy-statement/

  • Additional Rights. Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.

Security and Storage of Information

We have taken reasonable steps to help protect the personal information we collect. These measures include using SSL encryption. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information in all circumstances.

You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations, and for any applicable statute of limitations periods for the purposes of bringing and defending claims.

Third-Party Links

Our Platform may contain links to third-party websites and applications. Subject to your opt-out preferences (see Your Rights and Choices), we may also use third-party advertisers, ad networks, and other advertising, marketing, and promotional companies, to serve advertisements on our websites. Any access to and use of such linked websites and applications is not governed by this Policy but instead is governed by the privacy policies of those third parties. We do not endorse these parties, their content, or any products and services they offer, and we do not endorse these parties, their content, or any products and services they offer, and we are not responsible for the information practices of such third-party websites or applications.

CHANGES TO THE POLICY

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, and if we do we’ll post any changes, including any material changes, on this page, so please be sure to check back periodically. If you continue to use IOWF after those changes are in effect, you agree to the revised Policy.

INFORMATION STORED OR HANDLED OUTSIDE EEA (European Economic Area)

Bigtower Pictures works with Third Parties from outwith the EEA, which means your information will at times be sitting on servers outside this area or they can access your information from these areas. We have appropriate contracts in place with these organizations to ensure your information is stored securely and used appropriately.

These Third Parties are:

MailChimp – a platform we use to create and send some promotional emails to you

FilmFreeway - a platform we use to store your submissions to allow us to issue tickets, memberships and passes to customers or allow screenings for judges.​

ShortFundly - they require and store your information, and mailing preferences, to allow us to issue tickets, memberships and passes to customers

Contacting Us

If you have any questions or comments about this policy, please contact us at internationalonlinewebfest@gmail.com or Bigtower Pictures - 20 Bunhill Row - EC1Y 8UE  London, UK

Terms of Use  |  Privacy Policy   |  20 Bunhill Row, EC1Y 8UE, London, UK

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